Comprehensive Floral Gallery FAQ: Ordering, Payment, Custom Arrangements, and More
What are our ordering options? At Floral Gallery, we strive to make your shopping experience as convenient as possible. You can place your orders online through our website, give us a call to speak with one of our friendly staff or visit us in-store to browse our beautiful selection in person.
What is our payment process? We accept a variety of payment methods to suit your needs. You can securely pay online using credit or debit cards. If you're ordering in-store or over the phone, we also accept card payments. Your transactions are safe with us, ensuring a smooth and secure checkout process.
Do we require a deposit for large orders? Yes, for large orders such as weddings or events, we do require a deposit to secure your booking. This helps us ensure that everything is perfect and ready for your special day.
What is our cancellation policy? We understand that plans can change. If you need to cancel an order, we offer a full refund if you cancel within 24 hours of placing your order. For cancellations closer to the delivery date, we may offer a partial refund depending on the situation.
What flowers and plants do we typically carry? We pride ourselves on offering a wide range of flowers and plants, with seasonal variations to ensure you always get the freshest blooms. We source many of our flowers locally to support our community and to provide you with vibrant, long-lasting arrangements.
Do we offer custom arrangements? Absolutely! We love creating bespoke arrangements tailored to your specific preferences. Whether you have a particular colour scheme, theme, or style in mind, our talented florists are here to bring your vision to life.
Do we create centrepieces and other event décor? Yes, we specialize in creating stunning centrepieces and décor for all types of events, including weddings, birthdays, corporate events, and more. Let us help you add that special floral touch to your occasion.
Do we offer delivery? We offer delivery services within the local area, ensuring your flowers arrive fresh and on time. Delivery fees may apply depending on the location, and our team is happy to provide you with all the details when you place your order.
What are our business hours? Our business hours are designed to fit your schedule. We are open Monday through Saturday from 9:00 AM to 5:30 PM. Please feel free to visit us or contact us during these hours.
Do we offer same-day delivery? Yes, we do offer same-day delivery for orders placed before our daily cut-off time. If you're in a rush, just let us know, and we'll do our best to ensure your flowers are delivered promptly.